Last Updated: 04/07/2024

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Shipping Policy:
 

Shipping Time:

• Our instruments are built on demand and ship within 21 days after payment is received.

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Shipping Rate:

• We offer a free shipping inside the EU and a flat rate of €50 for all orders outside the EU.

• Your order may be subject to import duties, taxes, and fees in your destination country. Please check with your local customs office to understand and address any potential charges.
   

Shipping Carrier:

• We use UPS Standard for all our shipments.
   

Estimated Delivery Time:

• Delivery times may vary, but generally, you can expect your order to arrive within 5 business days after shipment.
   

Tracking Information:

• Once your order has been shipped, you will receive an email with tracking information.
   

Return Policy:

Returns and Exchanges:

• We accept returns within 14 days of receiving your order.
   

Conditions for Returns:

• Items must be in their original condition, unused, and in the original packaging.

• To initiate a return or exchange, please contact us at dorian[at]floatingknobs[dot]com with your order number and details.
   

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
   

Refund Process:

• Refunds will be processed once we receive and inspect the returned items.

• Refunds will be issued to the original payment method.
   

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund.
   

Warranty:

We are dedicated to providing high-quality electronic music instruments. We stand behind our products and offer a 2-Year Limited Warranty to ensure your satisfaction and peace of mind.

 

Warranty Coverage

We warrants to the original purchaser that our electronic music instruments are free from defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. If a defect arises and a valid claim is received within the Warranty Period, Floating Knobs will, at its sole discretion, either:

1. Repair the defective product at no charge, using new or refurbished replacement parts.

2. Exchange the defective product with a new product or a product that is functionally equivalent to the original.

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Warranty Exclusions

This warranty does not cover:

1. Normal wear and tear.

2. Damage caused by misuse, abuse, negligence, accident, or unauthorized modifications or repairs.

3. Damage caused by unofficial firmware.

4. Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.

5. Damage caused by external causes, including but not limited to extreme temperatures, power surges, or natural disasters.

6. Products purchased from unauthorized dealers or resellers.

7. Product returned and packed with insufficient care.

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How to Obtain Warranty Service

To obtain warranty service, please follow these steps:

1. Contact Floating Knobs customer support at dorian[at]floatingknobs.com to report the issue and obtain a Return Merchandise Authorization (RMA) number.

2. Provide a proof of purchase (e.g., a receipt, order confirmation, order number...).

3. Ship the product, along with the RMA number and proof of purchase, to the address provided by our customer support team. The product should be shipped in its original packaging or in packaging that provides an equal degree of protection.

4. Shipping Costs: The customer is responsible for shipping costs to return the product to Floating Knobs. Floating Knobs will cover the shipping costs to return the repaired or replacement product to the customer.

5. Turnaround Time: Floating Knobs will make every effort to repair or replace the product within a reasonable time frame.

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Contact Information:

If you have any questions about our shipping and return policy, please contact us at: dorian[at]floatingknobs[dot]com

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Thank you for shopping at Floating Knobs!